Daniel Micanek virtual Blog – Like normal Dan, but virtual.
Happy 2025! 🎉 Here is a fun one to kick off the New Year ☺️ Last year, I demonstrated a method for customizing the SMBIOS hardware string using Nested ESXi, but the solution was not perfect and required hacking up a VM ROM file and it was also limited to using the BIOS firmware for […]
Whether you’re an experienced architect, a budding engineer, or a home lab enthusiast, our 12 Days will guide you through essential VMware Cloud Foundation topics with a daily focus on practical learning, hands-on challenges, and curated resources.
After applying a patch or performing a version upgrade of vRealize Operations, some customers notice that events stop appearing in ServiceNow, specifically in the em_event table.
At first glance, the integration looks healthy: the MID Server is up, credentials haven’t changed, and the connection test may even pass. Yet no new events are flowing.
This post explains why this happens, how to recognize it quickly, and how to fix it safely.
After upgrading vRealize Operations, you may observe:
em_event)However, the vRealize MID Server logs reveal the real problem.
Worker-Interactive:ConnectorProbe-) [MIDSystem:35]
*** Script: vRealize Payload : Response Body of Resource Properties :
<head><title>Not Authorized</title></head>
<body>
We apologize. You are not authorized for the request
</body>This message is the key indicator that authentication between ServiceNow and vRealize Operations is failing at the API level.
Starting with vRealize Operations 8.1 and later, Basic Authentication is required for API access used by the MID Server.
basicAuthentication.enabled=falseAs a result:
To restore event flow, Basic Authentication must be enabled on all nodes in the vRealize Operations cluster.
root)/usr/lib/vmware-vcops/user/conf/api-conf.propertiesSet Basic Authentication to enabled
basicAuthentication.enabled=trueSave and close the file
Restart the REST API service
service api restartRepeat steps on all other nodes
(Replica, Data, and Remote Collector nodes)
This behavior and resolution are documented by Broadcom/VMware in the official KB:
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